Case Dispatcher
READ + ROUTE · APPROVAL GATED
Reads each incoming case against your routing criteria and assigns it to the correct queue with the applicable rule cited. Exceptions wait at the gate for a supervisor.
GOVERNMENT & PUBLIC SERVICES
Case backlogs are an engineering problem.
Your intake grows on the population's schedule and your staffing does not. 009 deploys sovereign AI government agents inside your own infrastructure, with air-gapped deployment, eligibility verification, and SLA compliance built in. Vision 2030 government services demand throughput your back office can sustain.
YOUR PERIMETER · zero data egress
Your operating landscape
Built around the systems your teams already use.
Recon reads the records behind your operation, then shows where work slows, repeats, or waits for a decision.
Case management platforms
Dynamics-class and custom builds; intake, routing, disposition
SAP and Oracle ERP
Finance, HR, procurement records
Document management systems
Files, versions, retention
Correspondence registers
Inbound and outbound official letters
National ID and SSO integrations
Nafath-verified identity
GIS platforms
Addresses, zones, inspection geography
WHERE THE HOURS GO
Reconstructing a case's history across three systems before anyone can decide it.
Re-checking documents that were already checked at intake.
Drafting routine letters that follow the same template every time.
Compiling SLA and DGA-format performance reports at month end.
What gets agentified
Reading each incoming case against routing criteria and assigning it to the correct queue
Case Dispatcher cites the applicable rule on every assignment, and exceptions wait at the gate for a supervisor
Checking applications against published eligibility criteria and document requirements
Eligibility Reviewer prepares the determination with each criterion marked met or unmet
Building inspection schedules from case priority, geography, and inspector availability
Inspection Scheduler reshuffles the day when cancellations land
Drafting status updates, RFIs, and decision letters from the case record in approved templates
Correspondence Drafter assembles the letter, and nothing sends without a named officer
Preparing appeal files by assembling the original decision, its basis, and the new evidence
Appeals Preparer builds the complete objection file with the original rule citations attached, so the committee reviews rather than reconstructs
Compiling monthly service performance packs across case types
Performance Reporter assembles SLA attainment, aging, and volume from the case system into your reporting formats, every figure traceable to its records
What Recon maps.
Agents designed for your operation.
Eligibility Reviewer
READ + PREPARE
Checks applications against published eligibility criteria and document requirements, prepares the determination with each criterion marked met or unmet.
Inspection Scheduler
READ + PROPOSE
Builds inspection schedules from case priority, geography, and inspector availability, and reshuffles the day when cancellations land.
Correspondence Drafter
PREPARE · APPROVAL GATED
Drafts status updates, requests for information, and decision letters from the case record in your approved templates. Nothing sends without a named officer.
Appeals Preparer
READ + PREPARE · APPROVAL GATED
Assembles each objection case with the original determination, the rule it cited, and the newly submitted evidence, and routes it to the committee queue with a prepared summary. The committee decides.
Performance Reporter
READ + REPORT
Builds the periodic service reports your leadership and the Digital Government Authority formats require, from live case records rather than end-of-month spreadsheet assembly.
What this sector asks first.
Does this replace government employees?
The agents prepare decisions and move routine work between queues, and your staff keep decision authority at every gated step. In deployments of this kind the practical effect is that experienced employees spend their time on the contested and complex cases while routine cases stop waiting.
Can it run inside a government network with no external connectivity?
Yes. Air-gapped deployment is a standard posture, with models hosted inside your perimeter and updates delivered through your controlled transfer process.
What does the first month look like?
One week of Readiness with your operations team, then Recon begins in read-only shadow mode. Nothing writes to your systems during Recon, and nothing at all connects before operations sign-off.
Does this integrate with Nafath and our national platforms?
The agents read your case and registry systems inside your perimeter; identity and platform integrations continue to work exactly as your systems already use them. Nothing in the deployment sits between citizens and your services.
Our procedures change by circular several times a year. Who maintains the rules?
Procedure updates enter the institutional model through a controlled change process your team approves, and every decision cites the version of the rule it applied, so an auditor can reconstruct which circular governed which case.
Adjacent sectors
Government AI agents for public sector case processing.
Recon runs read-only and ends with the simulated case for your specific processes.
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