POWER & WATER UTILITIES
SAIDI, SAIFI, and non-revenue water move with triage speed, dispatch accuracy, and exception clearance. 009 works that layer inside your systems.
Your operating landscape
Recon reads the records behind your operation, then shows where work slows, repeats, or waits for a decision.
Calls, telemetry context, incidents, restoration
Connections, tariffs, billing, disputes
Readings, VEE, exceptions, events
Work orders, crews, assets
Network model, DMAs, service geography
Requests, complaints, notifications
WHERE THE HOURS GO
Triage queues holding tickets while the fault keeps the index clock running.
Connection files crossing five desks, each adding days the applicant counts.
Meter exception queues worked oldest-first regardless of revenue at stake.
Assembling WERA-format reliability and service reports at period end.
What gets agentified
Preparing billing adjustment and dispute files with full reading and event history
Dispute Preparer assembles each case with the meter's VEE history, events, and precedent adjustments, so resolution becomes a confirmation
Compiling regulator-format reliability and service reporting
Regulatory Reporter builds SAIDI, SAIFI, and service-standard packs from live OMS and CIS records, every figure traceable to its source events
READ + ROUTE · APPROVAL GATED
Correlates incoming calls and telemetry signals to the probable common cause, prepares the dispatch recommendation with affected-customer count, and holds switching-related steps at the gate for the control room.
READ + PREPARE
Checks new connection applications for completeness, tariff class, and network capacity references, prepares the approval package, and drafts the deficiency notice where documents are missing.
READ + PREPARE
Works the exception queue: zero-consumption flags, estimate chains, reversed readings. It prepares each disposition with the reading history attached so a clerk confirms instead of investigates.
READ + REPORT
Reconciles production metering against billed volume per district metered area, ranks the gap by probable cause using work order and meter history, and routes the top candidates to the NRW team.
READ + PREPARE · APPROVAL GATED
Builds each billing dispute file with readings, estimation chains, meter events, and comparable precedents attached, and holds the adjustment at the gate for your authorized officer.
READ + REPORT
Assembles the periodic reliability and service-standard reports in your regulator's formats from live records rather than month-end spreadsheet reconstruction.
No. Agents read business systems: OMS, CMMS, billing, and case records. The OT boundary is documented during Phase 0 and the access scopes issued make crossing it impossible rather than merely prohibited.
Every prepared disposition carries the record it read and the rule it applied, and disconnection-class actions are structurally gated to your authorized staff. The audit trail is exportable for regulatory review.
Yes. The Agent Twin maps each operation on its own systems, and Deploy waves are sequenced per business line against a shared Command Center.
Frequently, yes. Mature AMI estates generate exception volume that manual back offices were never sized for, agreement with your clerks is measurable within weeks, and cleared exceptions convert directly to billed revenue.
Yes. Recon reconciles whatever production and billing measurement already exists, states the confidence limits per DMA honestly, and the baseline then shows where additional metering would pay for itself.
Adjacent sectors
Recon runs read-only and ends with the simulated case for your specific processes.
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